Remotely control computer software

Individuals and Small Teams

How far the Free and Personal editions take you, the one line that forces an upgrade, and the mistake almost every individual user makes.

Updated

If your situation is “a few people, a few machines, occasionally need to connect”, the Free edition is probably enough and the version comparison can wait.

Remote access and control, file transfer, text chat, device management, bulk deployment, grouping, 256-bit AES end-to-end encryption — all in Free. The Personal edition mainly lifts the concurrency limit (Free allows one session at a time per account).

The one line that actually forces an upgrade: audit

Neither Free nor Personal includes any audit capability. Connection logs, file transfer records, automatic session recording, and recording playback all start at Team.

That line is a better decision criterion than headcount or device count. Ask yourself one question:

If someone asks in three months “who connected to that machine on the 12th, and what did they change” — do you need to be able to answer?

If yes, you need Team, regardless of team size. A two-person company doing customer support may well owe its customers that answer. If no, Free can carry on indefinitely.

Custom branding, group sharing and integration sit on the same line, but the need for them usually arrives later than the need for audit.

The mistake individual users make

Treating the office machine as an always-on server, then finding it unreachable.

It is not a server: it sleeps, it reboots into a login screen after updates, it loses power when a breaker trips. How to handle each is in remote work and off-site access — five minutes before you leave beats an hour of troubleshooting afterwards.

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