Pricing and Licensing: Common Questions
What channels, accounts and device counts each mean, what the free plan covers, whether business use is allowed, and self-hosted deployment.
Updated
This page explains the licensing model — what channels, accounts and device counts actually mean. Current prices live on the pricing page and are deliberately not repeated here, so this page cannot drift out of date.
What does the free plan cover?
The free plan is licensed for personal, non-commercial use. It includes the free feature set along with allowances for channels, accounts and devices.
It fits: reaching your own home or office machine, occasionally helping family or friends. It does not fit any company scenario — see below.
What are channels, accounts and device counts?
This is where most evaluations go wrong. The three are independent and answer different questions:
| Dimension | What it answers | Analogy |
|---|---|---|
| Channel | How many remote sessions can run at once | Open lanes at a toll booth |
| Accounts | How many people can sign in | Badges issued |
| Devices | How many machines you can manage | Names on the register |
Pricing is per channel — so what actually drives cost is how many sessions run simultaneously, not how many staff you have or how many machines you manage.
How many channels do I need?
Estimate from concurrent sessions at peak, not headcount and not device count.
A five-person operations team managing 300 endpoints rarely has five sessions running at the same moment — that team usually needs fewer than five channels. Start from your realistic peak and add channels later if you hit the ceiling.
Can I add devices without adding channels?
Yes. On paid plans the licensed device count can be increased on its own, and channels can be added separately.
That separation matters for the common “many devices, few concurrent sessions” shape: managing several hundred endpoints while only ever connecting to one or two at a time does not require buying channels you will not use.
Can a company use the free plan?
No. The free plan is licensed for personal, non-commercial use. Business use requires a paid plan.
Is self-hosted deployment available?
A standalone deployment option exists. Because it depends on your network environment, compliance requirements and how you operate it, arrangements go through customer support rather than a standard published plan.
What do paid plans add over free?
Beyond larger allowances, paid plans include the advanced feature set and differ in network and support tier — global server clusters, VIP P2P networking with unmetered relay bandwidth, and a higher grade of technical support. The full feature-by-feature breakdown is on the pricing page.